Google Reviews are very important. 97% of buyers use them. The reason for the popularity of Google Maps is quite simple. Consumers use it in various moments of their lives. Going to a foreign city? No problem. With Google Maps, you will always find the best way to your destination. And since you're already heading somewhere, you want to know what others think about that place.

Choosing the best restaurant is not always an easy task - it's not just about the food, but also about the overall atmosphere. The difficulty of choosing applies not only to a new city that we are not familiar with or foreign trips, but also to ordinary, everyday situations when we want to spend a pleasant time and eat well. That's why users, if no one personally recommends a place to them, check the opinions about restaurants or eateries that appear on the internet - on review websites, culinary blogs, or social media. They are crucial and often prevail when deciding on a specific place. Although choosing a place for lunch or dinner is not a "life or death" type of choice, no one wants to be disappointed.

On Google Maps, you can rate practically everything. Literally. Adding reviews about a ticket machine or a bus stop is nothing new for internet users. What is the conclusion? Nothing escapes the attention of modern consumers who know well what a search engine is.

Is the appearance of negative customer reviews the beginning of the end for your brand? Of course not! Should we pay attention to them? Definitely yes. Brand transparency is extremely important for today's consumer.

Is the appearance of negative customer reviews the beginning of the end for your brand? Of course not! But should we pay attention to them? Definitely yes. Brand transparency is extremely important for today's consumer. Social media and Google Maps listings are definitely a "must-have" for every company nowadays. This is where we show our potential customers what stands behind our brand and build its image. Social media also provide a platform for companies to engage in dialogue with their users. Unfortunately, these conversations can sometimes be difficult. Consumers are not always satisfied with our services and share negative opinions and critical comments. What should we do then?

Customer satisfaction survey can be conducted both by phone and online. It is worth knowing that the latter method is considered less invasive. Customers can answer questions at their convenience. They feel that they have a choice. Apparently, the situation looks similar during a phone conversation. However, it turns out that in the assessment of consumer surveys, phone surveys are more often perceived as a form of aggressive advertising.

Over 97% of consumers regularly check reviews online. When they want to buy a specific product, they first make a choice based on the information found on the internet. Then they look for the best seller, using predictable criteria. Attractive price is just one of them. The second criterion concerns safety.

A good online reputation contributes to increased income. Almost all consumers now tend to make purchasing decisions based on found opinions. You may not agree with such a big role for comments. Nevertheless, you definitely need to meet your customers' needs.

The gastronomy industry has recently been facing a huge crisis. This particularly applies to stationary restaurants. There are fewer customers. Those who use this type of service usually check restaurant reviews before deciding to visit. On one hand, this is a difficulty. On the other hand, websites and online profiles are currently experiencing a real siege. And this is a good opportunity to effectively promote yourself.

What do you do when you are not satisfied with the service at a restaurant? In the past, you would call the manager in such a situation. Nowadays, we often see a completely different trend. The customer leaves. Their mood can only be recognized by the corners of their mouth tightening. They won't utter a word about their complaints, although they probably won't leave a tip either.